Online customers who don’t receive goods!
Online customers who don’t receive goods! Truth or a lie?
Selling online has to have a certain amount of trust between you and your customer as there are so may ways that a customer an a seller can rip you off.
What attracts what type of customer you trade with also heightens the chance of being ripped off. If you sell phones, jewellery and those similar categories then you will be targeted more say than an online shop that sells fishing or medical equipment, so choosing your category and being aware of your category is important as it can attract the wrong type of people.
We send thousands of orders out each week here in the UK and beyond. Are they trustworthy? 99% Yes It also depends on the country for starters. Italy is by far the worst for loosing goods or having them stolen. In fact whatever you send to Italy lots of your orders will simply disappear if not tracked. Even tracked will disappear and then comes all the investigation, waiting, form filling and so on. In most case you wouldn’t even bother and the couriers know that. That’s why they make it tedious.
REFUND THE CUSTOMER NOW AS THEY HAVE YOUR GOODS AND DON’T WANT TO PAY.
In a normal situation and an item has not arrived honest people ask the supplier.
Hello, I still have not received my order that was due yesterday. Thank you. That’s honest because they just want to know what’s happening with their order and yes they still want it.
In a abnormal situation and an item has not arrived dishonest people ask the supplier.
Refund me my money now Your useless and stupid. Not received my goods. Buyers Beware!! They now have the order you sent. They want their money back. They don’t want you to contact them that’s why they are rude. They don’t want you to send them another item as they already have one. YOURS!
You can track your item and wait in the Post Office for hours every week for your online tracking number to be scanned, or that the tracking costs more than the item your sending.
95% of customers are great to deal with, 4% are strange and 1% are your worst nightmare, so keep that in mind and it will help.